FAQs

Frequently Asked Questions & Helpful Info

Find the answers to common questions and more information about the Rachel Allison Shop.

  • What is RALLISONSHOP.COM?
    Established in 2012, the Rachel Allison Shop is located in California, USA and offers an original collection of women's apparel, unique accessories and cozy home goods. Find more of the story behind this shop's purpose and how it all began on the ABOUT page.

ITEM DETAILS

  • Sold Out Items
    Some items are gone for good once they sell out. If you just have to have a sold out item CONTACT us and we'll let you know if/when it can be restocked.
  • Colors May Vary
    Colors may vary slightly due to different monitor settings, yarn dye lots, etc.
  • Washing Instructions
    You can find detailed Care instructions under each item Description.
  • Apparel Sizing
    A Size Guide is shown under each apparel item's Description. Sizes are based on a unisex fit and may be different than your usual size. To ensure a proper fit, refer to the Size Guide measurements for each item.

CART & CHECK OUT

  • Out of Stock
    If you get a cart glitch when you try to add more than one of the same handmade item to your cart, there is only one in stock. CONTACT us if you want more than one and we'll let you know if/when more will be available.
  • What Are My Payment Options?
    Securely Pay with the following options at checkout.
    Apple Pay, PayPal, ShopifyPay, American Express, Diners Club, Discover, JCB, MasterCard & Visa.
  • What If I Need To Cancel An Order?
    CONTACT us right away if you would like to cancel an order. Please note, if your order has already started processing, then it can not be canceled.
  • Why Did You Cancel My Order?
    Orders may be canceled if an item is suddenly out of stock or the transaction did not pass our fraud detection. Please CONTACT us if you experience an issue with your order.

SPECIAL OFFERS & DEALS

  • Sign-up for the COZY CREW EMAIL 
    Cozy Crew members get early access to new collection launches, are the first to know about new items, get to shop secret sales and more!

SHIPPING

Review full Shipping Policy on the SHIPPING & RETURNS page.

  • How Much Is Shipping?
    Shipping prices are calculated based on the weight and size of your order. You can view the complete shipping amount at checkout, before you submit your order.
  • Has My Order Shipped Yet? 
    You will receive an email verification once your order has shipped. You can also login to your SHOP ACCOUNT to check the status of your order.
  • Why Hasn't My Order Shipped Yet?
    After your order is placed, it goes through processing which includes payment verification, item creation, quality control and packaging. You can find the current estimated processing times on the Shipping & Returns page.
  • How Long Does Shipping Take?
    Shipping times vary by items ordered and destination. View the current estimated shipping times on the Shipping & Returns page.
  • Separate Shipments
    If you order several different items you may receive separate shipments, as some items ship from different locations or require different packaging.

GIFT ORDERS

  • Gift Cards
    Gift Cards are not currently available.
  • Gift Wrapping
    Only Handmade Accessories can be gift wrapped. Handmade Accessory orders are always gift wrapped, because it's more fun that way!

RETURNS & EXCHANGES

Review full Return Policy on the SHIPPING & RETURNS page.

  • Do You Accept Returns?
    Returns and exchanges are only available if an item arrives damaged or defective.
  • Damaged Or Defective Item
    If your item arrives damaged or defective CONTACT us within 14 days of delivery to request a return or exchange. View How To Set Up A Return Or Exchange on the Shipping & Returns page.

REVIEWS

  • Where Can I Find Reviews On Rallisonshop?
    Check out the Etsy Shop reviews for handmade items at RALLISONSHOP.ETSY.COM 
    You can also see what others think by checking out @rallisonshop on Instagram.

OTHER PLACES TO SHOP

 

Any Other Questions or Concerns?

Please don't hesitate to CONTACT us with any questions or concerns.

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