FAQs

FREQUENTLY ASKED QUESTIONS & HELPFUL INFO

WHAT IS SO GREAT ABOUT RALLISONSHOP?

Each item you find in this shop is an original and unique design by yours truly, Rachel Allison. The R Allison Shop was established in 2012 as an Etsy Shop, with over 160 sales to date. You can read more about my story and what inspires my creations on the ABOUT page.

ITEM DETAILS

WHAT IF THE ITEM I WANT IS SOLD OUT?

Some items are gone for good once they sell out, especially blanket scarves. If you just have to have a sold out item CONTACT me and I'll let you know if/when it can be restocked.

WHY CAN'T I ADD MORE THAN ONE OF A HANDMADE ITEM TO MY CART?

If you get a cart glitch when you try to add more than one of the same item to your shop, there is only one in stock. CONTACT me if you want more than one and I'll let you know when more will be available.

CAN I REQUEST A CUSTOM COLOR, SIZE, ETC THAT IS NOT LISTED?

Feel free to CONTACT me with any custom requests for Handmade Accessories.

WHY AREN'T THE HANDMADE ACCESSORIES MADE OF WOOL?

Unfortunately I am allergic to wool, so handmade accessories are all created with other fibers, like acrylic or cotton. You'd rather have a soft and cozy beanie without any scratchy wool anyway, right?

WILL MY HANDMADE ITEM BE THE SAME COLOR ON SCREEN?

Colors may vary slightly due to different monitor settings, yarn dye lots, etc.

WHAT IF I WANT TO KNOW MORE ABOUT AN ITEM?

Feel free to CONTACT me with any questions and I'll get back to you as soon as I can.

GIFT ORDERS

CAN I GET A GIFT CARD FOR SOMEONE?

Gift Cards are not currently available.

CAN I ORDER A GIFT FOR SOMEONE?

Yes, just be sure to provide the correct Shipping Address separate from your Billing Address at checkout. Please note, items like Mugs, Prints and Totes automatically ship via a third party with an enclosed invoice.

DO YOU OFFER GIFT WRAPPING?

Only Handmade Accessories can be gift wrapped. Handmade Accessory orders are always gift wrapped, because it's more fun that way!

ORDERING PROCESS

WHAT ARE MY PAYMENT OPTIONS?

Securely Checkout with the following options at checkout. 
► Apple Pay 
► PayPal 
► ShopifyPay 
► American Express 
► Diners Club 
► Discover 
► JCB 
► MasterCard 
► Visa

WILL I BE CHARGED TAX?

Orders placed within California are charged CA State Sales Tax.

WHAT IF I NEED TO CANCEL AN ORDER?

CONTACT me right away if you would like to cancel an order. Please note, if your order has already started processing, then it can not be canceled.

WHY DID YOU CANCEL MY ORDER?

Orders may be canceled if an item is suddenly out of stock or the transaction did not pass our fraud detection. Please CONTACT me if you experience an issue with your order.

SHIPPING

Review full Shipping Policy on the SHIPPING & RETURNS page.

HOW MUCH IS SHIPPING?

Shipping prices are calculated based on the weight and size of your order. You can view the complete shipping amount at checkout, before you submit your order.

HOW DO I TRACK MY ORDER?

Once your order has shipped you will receive a tracking number via email. You can also login to your SHOP ACCOUNT to check the status of your order.

RETURNS & EXCHANGES

Review Returns Policy on the SHIPPING & RETURNS page.

WHOLESALE DO YOU OFFER WHOLESALE?

If you would like to be added to the wait list for wholesale ordering info, please CONTACT me.

SPECIAL OFFERS & DEALS

JOIN THE COZY CREW  bit.ly/cozyc

Cozy Crew members get early access to new collection launches, are the first to know about new items, get to shop secret sales and more! 

REVIEWS

WHERE CAN I FIND REVIEWS ON RALLISONSHOP?

Check out the Etsy Shop reviews for handmade items at RALLISONSHOP.ETSY.COM. You can also see what others think by checking out @rallisonshop on Instagram.

OTHER PLACES TO SHOP

WHERE ELSE CAN I BUY RALLISONSHOP ITEMS?

ETSY ► rallisonshop.etsy.com
PINTEREST ► pinterest.com/adventurestory/products/

ANY MORE QUESTIONS

Feel free to CONTACT me.

 

GET BACK TO SHOPPING!